Prioritize – Saying "No" can be a good thing.
Put yourself in the following scenario:
You are sitting at your desk working on something when an email comes in from a customer asking you to perform a certain task. You have a lot on your plate but of course you also want to help.
Your first instinct is to just say yes to the task and then figure out later how you will manage your workload. But, instead of following that inner voice, we would like you to take a step back and prioritize. In fact, have you thought about the possibility that it might be of advantage to say "No"?
Train your brain to decline some operational work and transform into amore strategic partner. The following exercise can help you make a decision if the task that has been asked of you should in fact be performed by you or not.